May-ann Bacay
Nashville,TN
Summary
Experienced bartender and server with strong guest relations, mixology, and POS accuracy. Known for polished service, cash handling, and calm performance in fast-paced hotel and event settings.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bartender and Server
Noelle, A Tribute Portfolio Hotel
Nashville, Tennessee
08.2018 - 11.2022
- Greeted Noelle, A Tribute Portfolio Hotel guests with attentive, polished service
- Prepared craft cocktails following established hotel bar recipes and standard pour methods to ensure consistent quality.
- Recommended wine, beer, and spirits from curated selections to enhance guest experience and satisfaction.
- Took food and drink orders through POS system with accuracy
- Delivered banquet and lounge service for restaurant and event guests
- Coordinated with kitchen staff on timing, specials, and allergy needs
- Maintained clean bar stations, glassware, and service areas
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Monitored customer drink levels, proactively suggesting additional purchases to increase sales and improve guest enjoyment.
- Greeted frequent visitors by name and explained new promotions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Researched industry trends to inform bar menu development. to inform planning of bar menu and development of new drink recipes.
Hospitality Intern
JW Marriott
Aventura, Florida
04.2014 - 08.2014
- Compiled daily operations reports for management review, highlighting key insights and operational trends.
- Liaised with team members to address task assignments and resolve issues encountered during shifts.
- Prepared and served food for events, maintaining high quality and presentation standards to enhance guest experience.
Hospitality Intern
Sea Island Resort
Sea Island, Georgia
03.2013 - 03.2014
- Welcomed guests and gave directions across Sea Island resort facilities.
- Answered guest questions with professional communication and warm hospitality.
- Supported guest service tasks at a luxury coastal resort front desk and lobby.
- Managed guest reservations for accommodations and dining. for customers both online and over the phone.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Processed payments using point of sale systems accurately and efficiently.
- Maintained accurate records of all transactions, ensuring seamless payment processing for customer satisfaction.
- Assisted with food preparation and service during events, contributing to smooth operations and guest enjoyment.
- Observed banquet and dining service procedures during resort events and functions.
- Participated in training sessions on topics related to hospitality operations.
Education
Bachelor of Science - Hospitality And Tourism Management
University of Baguio
Philippines03-2014
Skills
- Cocktail presentation
- Beverage pairing
- Drink presentation
- POS systems
- Cash handling
- Alcohol regulations
- Food safety
- Inventory control
- Guest relations
- Outstanding customer service
- Verbal communication
- Attention to detail
Certification
- Plague of recognition for international on-the-job training U.S.A
- Certificate of completion in tradition in excellence (Sea Island Resort & Spa)
- Certificate of international educational exchange program
- Certificate of trainings
- Certificate of management and operations
Timeline
Bartender and Server
Noelle, A Tribute Portfolio Hotel
08.2018 - 11.2022
Hospitality Intern
JW Marriott
04.2014 - 08.2014
Hospitality Intern
Sea Island Resort
03.2013 - 03.2014
Bachelor of Science - Hospitality And Tourism Management
University of Baguio